Refund Policy
Last updated: July 30, 2026. This policy explains refunds for ClutchLab AI one-time VOD analysis and digital content services.
1. Nature of the service
ClutchLab AI VOD analysis and AI generation are online digital and personalized services. A successful payment adds the applicable credit to the user's account. After a job begins, the system uses user-provided information to create a personalized result.
2. When a refund may be available
We will investigate and, where appropriate, issue a refund or replacement credit for duplicate charges, successful payments that do not add the purchased credit, a system failure that prevents any result from being produced, or a cancellation request made before the purchased credit is used.
3. When a refund may not be available
Once analysis or generation has started, or a result has been delivered, we generally do not refund solely because of personal preference, failure to improve a game rank, or disagreement with AI recommendations. Contact us for manual review if a result is blank, clearly defective, or materially unrelated to the submitted information.
4. How to request a refund
Email support@clutchlab.app with your account email, payment date, amount, order or transaction information, and a description of the issue. We aim to respond within 3-5 business days.
5. Processing time
The time for funds to return depends on the payment provider, card issuer, bank, and payment method. A processed refund may take several business days to appear in the original payment method.
6. Consumer rights
This policy does not exclude rights available under applicable consumer law. Cancellation and refund rights for digital content or an online service completed upon delivery may vary according to the user's location and consent before service begins.